text.skipToContent text.skipToNavigation
Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-R5690

I can't start Epson Scan in Windows or on my Mac. What should I do?

    If you cannot start Epson Scan, try these solutions:

    • Make sure your product is turned on and any interface cables are securely connected at both ends.
    • Make sure Epson Scan is selected in your scanning program.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.
    • Check the connection setting and test the connection using Epson Scan Settings:

      Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.

      Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.

      OS X: Open the Applications folder, click Epson software, and click EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.

    • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.
    • If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.
    • If the user restriction feature (Access Control) is enabled, a user ID and password are required to scan. If you do not know the user ID or password, contact your administrator for assistance.

    Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's Downloads tab.

    Related tasks
    Starting a Scan Using the Epson Scan Icon
    Scanning with OS X Using Image Capture
    Entering a User ID and Password for Scanning - Windows
Published:  Jan 27, 2015 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address