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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-R5690

My scanning software doesn't work properly in Windows or on my Mac. What should I do?

    If your scanning software does not operate correctly, try these solutions:

    • Make sure your computer has adequate memory and meets the system requirements for your operating system.
    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart your scanning software.
    • If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.

      Note: With OS X, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN-compliant OCR scanning software. To download Epson Scan, visit Epson's Downloads tab.

    Related concepts
    When to Uninstall Your Product Software
    Related tasks
    Scanning with OS X Using Image Capture
    Related references
    Windows System Requirements
    OS X System Requirements
Published:  Jan 27, 2015 Was this helpful​? Thank you for the feedback!
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