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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-M5694

My product is printing blank pages from Windows or my Mac. What should I do?

    There are several factors which may contribute to the product printing blank pages such as print settings, low ink, or the product itself.

    Before printing, do the following:

    • Place the product on a flat, stable surface that extends beyond the base in all directions. The product won't operate properly if it's tilted or at an angle.
    • If the ink cartridges are old or low on ink, you may need to replace them.
    • Make sure you're using paper that meets the product's specifications.
    Try printing again.

    If your print job prints correctly, you're done.

    If you still see blank pages, do the following:

    1. Make a copy.
      • If the page is fine, go to the next step.
      • If the page is blank, print a nozzle check pattern to see if any of the nozzles are clogged. Clean the print head, if necessary.
    2. Check the paper size settings in the printing program and printer software.
      • Make sure your document does not contain blank pages. If your software has a Preview option, check if there are any blank pages in your document before you print and remove them, if necessary.
      • Make sure the paper size, orientation, and layout settings in your software are correct.
      • If a blank page is in a document you are printing you can skip it by selecting the Skip Blank Page setting in your printer software as instructed below.

    Windows

    1. Do one of the following:
      • Windows 10: Right-click and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer Preferences.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows 7: Click and select Devices and Printers. Right-click your printer and select Printing Preferences.
      • Windows Vista: Click and select Control Panel (or point to Settings and then select Control Panel). Select Printer (under Hardware and Sound) or Printers. Right-click your printer and select Printing Preferences.
      • Windows XP: Click Start and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Other Hardware (if available) and then Printers and Faxes. Right-click your printer and select Printing Preferences.
    2. Click the Maintenance tab, then click the Extended Settings button.
    3. In the Settings area, select the Skip Blank Page setting or checkbox.
    4. Click OK as necessary to save your settings.

    OS X

    1. Open the menu, then select System Preferences.
    2. Select Print & Scan, Print & Fax, or Printers & Scanners, select your product, then select Options & Supplies.
    3. Select Driver or Options.

      Note: From the Print Using pop-up menu select Other, locate your product, then press Enter.

      You see this screen:



    4. Set Skip Blank Page to On.
    5. Click OK.

    If you still can't print, the product may have a problem. Contact Epson support.

    Related concepts
    Print Head Nozzle Check
    Print Head Cleaning
Published:  Apr 13, 2016 Was this helpful​? Thank you for the feedback!
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