I am unable to scan multiple images at one time. What should I do?

• Try the following:
  • Make sure you position photos at least 0.8 inch (20 mm) apart from each other on the scanner glass.
  • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

    Caution:
    Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.

  Published:  Mar 23, 2016 Was this helpful?​ Thank you for the feedback!

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