text.skipToContent text.skipToNavigation

I'm having paper feed problems. What should I do?

    See below.

    Paper Feeding Problems

    If you have problems feeding paper, try these solutions:

    • Make sure the paper cassette is inserted all the way in the printer.
    • If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.
    • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
    • Do not load more than the recommended number of sheets.
    • Make sure your paper meets the specifications for your product.
    • If paper jams when you print on both sides of the paper, try loading fewer sheets.
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
      • Load paper in the cassette printable side down.
      • Follow any special loading instructions that came with the paper.
    Related references
    Paper Loading Capacity
    Paper Specifications
    Paper Jam Problems Inside the Product
    Paper Jam Problems in the Paper Cassette
    Paper Jam Problems in the Auto Duplexer
    Related information
    Loading Paper
Published:  Aug 5, 2015 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address