My product doesn't detect my photos placed on the scanner glass when I use the Copy/Restore Photos option on the control panel. What should I do?
Try the following:
- Make sure the scanner glass is clean and free of fingerprints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scanner glass.)
- Make sure the photos are no larger than 5 x 7 inches for one photo or 4 x 6 inches for two photos.
- If you place multiple originals on the scanner glass, make sure they are at least 0.2 inch (5 mm) away from each other.
Published: Aug 20, 2015 Was this helpful? Thank you for the feedback!