I replaced an ink cartridge and my product shows that the same ink cartridge is expended. What should I do?
The cartridge may not be seated properly, and may need to be reseated.
- Turn on your product.
- Select the option to replace the ink cartridge and press the OK button again.
- Lift up the inner cover.
Do not touch the flat white cable inside the printer.
- Push down the cartridge until it clicks into place. (If the cartridge is properly seated already, you may not hear a click.)
- Close the inner cover.
- The printer will start charging the cartridge.
Published: Sep 1, 2015 Was this helpful? Thank you for the feedback!