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I cleaned the print head three times, but my printout still has white or dark lines running through it. What should I do?

    If you still see white or dark lines or missing colors in your printouts, even after cleaning the print head several times, you can perform a Power Ink Flushing.

    Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing again.

    Caution:
    Power Ink Flushing consumes a lot of ink and should be performed only if necessary. Refill the in the ink tanks before performing a Power Ink Flushing. Power Ink Flushing affects the service life of the ink pads by causing them to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support.

    Related tasks
    Refilling the Ink Tanks

    Flushing the Ink Using a Computer Utility

    You can use the Power Ink Flushing utility to flush the ink.

    Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing again.

    Before you begin, make sure no product lights are indicating errors.

    1. Do one of the following:

      • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar and select Printer Settings. Then click the Maintenance tab.
      • OS X: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

    2. Click the Power Ink Flushing button. You see a window like this:


    3. Follow the on-screen instructions.
    4. When you finish the Power Ink Flushing, turn off the product and wait at least 12 hours before printing.
    5. Print a document and check the print quality. If the print quality did not improve, contact Epson for support.
    Related tasks
    Refilling the Ink Tanks
Published:  Aug 6, 2015 Was this helpful​? Thank you for the feedback!
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