I am unable to scan multiple images at one time. What should I do?
Try the following:
- Make sure you position photos at least 0.8 inch (20 mm) apart from each other on the scanner glass.
- Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.
Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.
Published: Jul 27, 2015 Was this helpful? Thank you for the feedback!