I am unable to scan multiple images at once. What should I do?
Try the following:
- Make sure you position photos at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.
- Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.
Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.
Published: Jun 8, 2017 Was this helpful? Thank you for the feedback!