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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-C869R

Printing is slow or the printer stops printing when I try to print from Windows or my Mac. What should I do?

    Try the following:

    • Make sure your system meets the requirements for your operating system. If you are printing a high-resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
    • If you're using Windows 7, close the Devices and Printers window before you print.
    • If you are using a Mac, make sure you're using the Epson printer driver for your product, not an AirPrint driver.
    • Make sure Quiet Mode is turned off.
    • Clear space on your hard drive or run the defragmentation utility to free up existing space.
    • Close any programs that you're not using when you print.
    • If your product is connected to a USB hub, connect it directly to your computer instead.
    • If printing becomes slow after printing continuously for a long time, the product may automatically slow down to protect the print mechanism from overheating or becoming damaged. Let the product rest with the power on for 30 minutes, then try printing again.

    If the steps above do not help, and you're using Windows 7, Windows Vista, or Windows XP, delete the EPAUDF01.AUD file as described below.

    Note: The information below applies only to the Standard Epson printer software.

    1. Do one of the following:
      • Windows 7 or Windows Vista: Click  and select Computer or My Computer. Double-click the C: drive and open the folders ProgramData > EPSON > PRINTER.

        Note: If you don't see the ProgramData folder, select Folder and search options from the Organize menu. A new window appears. Click the View tab and select Show hidden files, folders, and drives in the Advanced settings. Click OK.

      • Windows XP: Click Start and select My Computer. Double-click the C: drive and open the folders Documents and Settings > All Users > Application Data > EPSON > PRINTER.

        Note: If you don't see the Application Data folder, select Folder Options from the Tools menu. A new window appears. Click the View tab and select Show hidden files, folders, and drives in the Advanced settings. Click OK.

    2. Right-click the EPAUDF01.AUD file and select Delete.
    3. Restart your computer.
    4. Try printing again.
Published:  Mar 16, 2017 Was this helpful​? Thank you for the feedback!
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