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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-C869R

I can't select an optional paper cassette as my paper source. What should I do?

    Turn the product off and on, then follow the instructions below for your operating system.

    Enabling the Optional Paper Cassettes - Windows

    You need to enable the optional paper cassette units before you can use them with the printer software.

    Note: If you are using the Epson Universal Print Driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units.

    1. Do one of the following:
      • Windows 10: Click and select  (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties.
      • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name and select Printer properties.
      • Windows 7: Click and select Devices and Printers. Right-click your printer name and select Printer properties.
      • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your printer name and select Properties.
      • Windows XP: Click Start and select Printers and Faxes. Right-click your product name and select Properties.
    2. Click the Optional Settings tab. You see a window like this:

    3. Make sure Acquire from Printer is selected, and click Get. The optional paper sources are listed in the Current Printer Information section.
    4. Click OK.
    The optional paper cassettes are now enabled.

    Related tasks
    Synchronizing Printer Settings - Epson Universal Print Driver - Windows
    Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows

    Enabling the Optional Paper Cassettes - Mac

    You need to enable the optional paper cassette units before you can use them with the printer software.

    Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette units.

    1. In the Apple menu or the Dock, select System Preferences.
    2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
    3. Select Driver or Options. You see a screen like this:

    4. Select the number of cassette units installed as the Lower Cassette setting.
    5. Click OK.
    The optional paper cassettes are now enabled.

    Related tasks
    Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac
Published:  Jun 22, 2017 Was this helpful​? Thank you for the feedback!
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