What should I do if the CD/DVD feeds incorrectly or ejects?
Try the following:
- Make sure you insert the CD/DVD tray correctly.
- If the tray is ejected when you start a print job, the printer is not ready. Wait until you see a message on your screen asking you to insert the tray. Then reinsert the tray and press the Copy icon.
- As you insert the tray, you may meet some resistance. Continue sliding the tray into the printer until the arrow marks on the CD/DVD tray and the product line up.
- Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
Published: Aug 31, 2017 Was this helpful? Thank you for the feedback!