I tried to install the product's software for an Ethernet connection but cannot complete the installation in Windows or on my Mac. What should I do?

• You should install the software again. To be sure the software installs properly, you should first uninstall the product software. This will remove any software components that may have installed when you first tried to set up the product. After you uninstall the software, check the following:

  • Make sure your system meets the requirements.
  • Close other software, including screen savers and virus protection software, before you install your product's software again.
  • If you see an error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your System Administrator.
  • Make sure your product is turned on and the network cable is securely connected at both ends.
  Related references
  Windows System Requirements
  Mac System Requirements