I can send a fax but can't receive one. What should I do?

  • Try the following:

    • If you did not connect a telephone to your product, set the Receive Mode on the product to Auto. Press the home button, if necessary. Select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode > Auto.
    • If you cannot receive faxes when a telephone is connected to your product, set Receive Mode to Manual and make sure your telephone is connected to your product's EXT port.
    • If you're using an answering machine, make sure it's connected to the EXT port on the product and not a wall jack.
    • If you connect an answering machine and Auto Answer mode is on or Receive Mode is set to Auto, make sure the product's Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call.
    • Make sure paper is loaded correctly in your product.
    • Turn off call waiting. Call waiting may disrupt an incoming fax.
    • If you subscribe to a call forwarding service, the product may not be able to receive faxes. Contact your service provider for assistance.
    • Make sure the error correction mode (ECM) setting is turned on if you are trying to receive a color fax.
    • Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot receive faxes.

    Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.

    If your phone line includes voicemail answering services, calls or faxes may be inadvertently received by your voicemail service.

    Related tasks
    Connecting a Telephone or Answering Machine
Published:  Sep 21, 2017 Was this helpful?​ Thank you for the feedback!
Was this helpful?​
Please tell us why this was not helpful.​