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I see a message on the LCD screen prompting me to reset the ink levels, but the ink levels are not below the lower line on the ink tank. What should I do?

    If you see a message on the LCD screen prompting you to reset the ink levels, do the following:

    1. Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top.

      Note: Depending on the operating conditions, you may see the ink reset message even when there is still ink in the tanks.

    2. Select the colors that you refilled on the LCD screen.
    3. Follow the instructions on the LCD screen to reset the ink levels.

    Note: The product has a low ink alert system. The accuracy of this system depends on the user refilling the ink tanks correctly. The product cannot directly measure the ink levels in the tanks; instead it estimates the amount of ink remaining by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions.

    As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

Published:  May 16, 2019 Was this helpful​? Thank you for the feedback!
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