text.skipToContent text.skipToNavigation

I am unable to scan multiple images at once. What should I do?

    Try the following:

    • Make sure you position photos at least 0.8 inch (20 mm) apart from each other on the scanner glass.
    • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

      Caution:
      Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.

Published:  Apr 5, 2018 Was this helpful​? Thank you for the feedback!
Please tell us why this was not helpful.​
Please enter a valid email address