The quality of my fax is poor. What should I do?

• See below.

  Sent Fax Quality is Poor

  If the sent fax quality is poor, try these solutions:

  • Clean the scanner glass.
  • Clean the ADF.
  • Try changing the resolution or density setting on the control panel.
  • If you are sending a monochrome fax to a single recipient, try sending the fax using the Direct Send feature.

    Note: If you send a high-resolution monochrome fax without using the Direct Send feature, the product may automatically lower the resolution.

  • Try enabling the error correction mode (ECM) setting.
  Related tasks
  Cleaning Your Product
  Related references
  Fax Sending Options
  Basic Settings - Fax
  Related information
  Sending Faxes
  

  Received Fax Quality is Poor

  If you receive a poor quality fax, try these solutions:

  • Try enabling the error correction mode (ECM) setting.
  • Contact the fax sender and ask them to send the fax in a higher resolution.
  • Try reprinting the received fax.
  Related references
  Basic Settings - Fax
  Related information
  Receiving Faxes