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The option for 2-Sided Printing (Windows) or Two-sided Printing Settings (Mac) is gray or not available. What should I do?

    Make sure you use a paper type and size that is supported for this feature. Automatic double-sided printing is only available if you select plain paper and one of these paper sizes in the printer software:

    • Letter (8.5 × 11 inches [216 × 279 mm])
    • Legal (8.5 × 14 inches [216 × 357 mm])
    • A4 (8.3 × 11.7 inches [210 × 297 mm])

    Note: Automatic double-sided printing is not supported on glossy, thick, and certain matte papers.

Published:  May 9, 2019 Was this helpful​? Thank you for the feedback!
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