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I'm having paper feed problems. What should I do?

    If you have problems feeding paper, try these solutions:

    • Place the product on a flat surface.
    • If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feed. Slide the edge guides against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guides.
    • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
    • Do not load more than the recommended number of sheets.
    • If paper jams when you print on both sides of the paper, try loading fewer sheets.
    • Make sure your paper meets the specifications for your product.
    • Make sure the paper size and paper type settings on the control panel are correct.
    • Try cleaning the paper path.
    • For best results, follow these guidelines:
      • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
      • Load paper in the rear paper feed printable side up.
      • Follow any special loading instructions that came with the paper.
    • When loading originals in the ADF, load them in the correct direction and not above the arrow on the ADF edge guide. Load only originals supported by the ADF and be sure to slide the ADF edge guide against the edge of the originals. Check that the ADF icon appears on the Copy, Scan, or Fax screen; if not, remove and replace the originals.
    • Clean the inside of the ADF.
    Related tasks
    Cleaning the Print Head Path
    Cleaning Your Product
    Cleaning the Paper Guide
    Related references
    Paper Jam Problems Inside the Product
    Paper Jam Problems in the Rear Cover
    Document Jams in the Automatic Document Feeder
    Paper Specifications
Published:  May 9, 2019 Was this helpful​? Thank you for the feedback!
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