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How do I check my product’s network status?

    You can use a web browser to check the operating status of the product with the product’s built-in Web Config Utility, or you can print a network connection report to diagnose connection problems with the product on your network. See below.

    Accessing the Web Config Utility

    You can select your product's network settings and confirm its operating status using a web browser. You do this by accessing your product's built-in Web Config utility from a computer or other device that is connected to the same network as your product.
    1. Print a network status sheet.
    2. Locate the IP address for your product that is listed on the network status sheet.
    3. On a computer or other device connected to the same network as your product, open a web browser.
    4. Enter your product's IP address into the address bar. You see the available Web Config utility options.
    Related tasks
    Printing a Network Status Sheet

    Printing a Network Connection Report

    You can print a network connection report to view solutions to any problems you may have using your product on a network.
    1. Make sure a few sheets of plain paper are loaded in the product.
    2. Press the  home button, if necessary.
    3. Select Settings > Network Settings > Connection Check. After the network connection is checked, you see a screen like this:

    4. Press the  start button to print the report.
    Examine the error codes and solutions shown on the network connection report.
Published:  May 9, 2019 Was this helpful​? Thank you for the feedback!
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