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My printout has lines running through it when I make a copy using the ADF (Automatic Document Feeder). What should I do?

    Carefully clean the scanner glass and ADF. See below.

    Cleaning Your Product

    To keep your product working at its best, you should clean it several times a year.

    Caution:
    Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it. Do not use oil or other lubricants inside the product or let water get inside it.

    1. Turn off the product.
    2. Unplug the power cord.
    3. Disconnect any connected cables.
    4. Pull out the paper cassette and remove the paper.
    5. Open the document cover.

    6. Clean the scanner glass and the areas shown below with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner.

      Caution:
      Do not spray glass cleaner directly on the glass and do not press the glass surface with any force.



    7. Close the document cover.
    8. Open the ADF cover.

    9. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF.

      Caution:
      Do not use a dry cloth to clean the rollers; you may damage them.

    10. Open the ADF input tray.

    11. Clean the area shown here.

    12. Clean the outer case and control panel with a soft, dry cloth. Do not use liquid or chemical cleansers.
Published:  May 9, 2019 Was this helpful​? Thank you for the feedback!
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