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My printout contains incorrect characters. What should I do?

    If incorrect characters appear in your prints, try these solutions before reprinting:

    • Make sure any cables are securely connected at both ends.
    • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.
    • If your product is connected to a USB hub, connect it directly to your computer instead.
    • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again.
    • If incorrect characters still appear in your prints, try connecting your product using a different cable.
    • Windows or Mac: Make sure you are using the printer software for this product. Check the product name at the top of the driver window.
Published:  Mar 15, 2018 Was this helpful​? Thank you for the feedback!
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