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Home Support Printers All-In-Ones WorkForce Series Epson WorkForce Pro WF-C8690

I see the message Could not find computer(s) with Document Capture Pro installed when I try to scan. What should I do?

    Check the following:

    • Make sure the software below is installed for your operating system.

      Windows

      • Document Capture Pro
      • Epson Scan or Epson Scan 2

      Mac

      • Document Capture
      • Epson Scan or Epson Scan 2
      • Epson Event Manager
      If the software is not installed, you can download the software from the Downloads tab for your product. Make sure you restart your computer after installing the product software.
    • Make sure your Epson product and computer are connected to the same network.
    • Make sure the Epson Event Program is not blocked by your firewall or security software.
    • Make sure a scan job is selected in the Button Assignment window of Document Capture.

    Note: Document Capture Pro and Document Capture support scanning from the control panel only with a Network connection (Wi-Fi or Ethernet).

Published:  May 3, 2018 Was this helpful​? Thank you for the feedback!
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