I see a Job Status error code on my product. What does it indicate?
You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by pressing the Job/Status button and selecting Printer Status.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution Printer error. Turn on the printer again. See your documentation for more details. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support.
If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source:
Printer error. Contact Epson Support. Non-printing features are available. The product may be damaged, but non-printing features are still available. Contact Epson for support. Paper out in XX. Load the size and type of paper in the paper source indicated. Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details. You can install up to three optional paper cassette units. Remove any extra units. Unsupported Paper Cassette Units have been installed. Turn the power off and uninstall. For details, see your documentation. Unsupported optional paper cassette units are installed. Remove the unsupported units. Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support. Maintenance Roller in XX is nearing the end of its service life. The maintenance rollers need to be replaced periodically for optimal performance. (Paper may not feed correctly from the paper cassette or rear paper feed when a maintenance roller is near the end of its service life.) Maintenance Roller in XX is at the end of its service life. Replace it and reset the maintenance roller counter. Replace the maintenance rollers and reset the maintenance roller counter for the paper cassette for which you replaced the maintenance rollers. Maintenance roller in the Rear Paper Feed is at the end of its service life. For details, see your documentation. Contact Epson for support. You need to replace Ink Cartridge(s). Replace the indicated ink cartridges. The time for maintenance is approaching. Contact Epson Support. Do not attempt to perform maintenance on your own. Contact Epson for support. Maintenance required. Contact Epson Support. Do not attempt to perform maintenance on your own. Contact Epson for support. Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. AirPrint is not available when the Paper Setup Auto Display setting is disabled. Set the Paper Setup Auto Display setting to On. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. There is a problem with the network connection to your product. Set up your product on the network again. To use cloud services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service root certificate. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is correctly configured. In Windows, make sure the port is set to a USBXXX setting for a USB connection or EpsonNet Print Port for a network connection. Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support.
Removing and Installing Ink Cartridges
Checking for Software Updates
Accessing the Web Config Utility
Where to Get Help
Wi-Fi or Wired Networking