What does the message on my product's LCD screen mean?
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by pressing the Job/Status button and selecting Printer Status.
Note: If the LCD screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution Printer error. Turn the power off and on again. If the problem persists, contact Epson Support. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support.
If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source:
Printer error. Contact Epson Support. Non-printing features are available. The product may be damaged, but features such as scanning are still available. Contact Epson for support. Printer error. For details, see your documentation. The product may be damaged. Contact Epson for support. Paper out in XX. Load paper. Paper Size: XX/Paper Type: XX Load the size and type of paper in the indicated paper source. Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details. You can use up to three total paper cassettes. Remove any extra units. Unsupported Paper Cassette Units have been installed. Turn the power off and uninstall. For details, see your documentation. Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support. You need to replace Ink Supply Unit(s). Replace the indicated ink packs. Paper Configuration is set to Off. Some features may not be available. For details, see your documentation. AirPrint is not available when the Paper Setup Auto Display setting is turned off. Change the Paper Setup Auto Display setting to On. No dial tone detected. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. Use a # (hash) instead of the actual access code when entering an outside fax number. This makes the connection more secure. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.) Failed to receive faxes because the fax data capacity is full. Touch the Job/Status at the bottom of the Home Screen for details. Press the Job/Status button, select Printer Status, and resolve any printer errors that prevented faxes from printing. Make sure the product is connected to a computer or that an external USB device is connected to the product. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. Contact your product administrator. To use cloud services, update the root certificate from the Epson Web Config utility. Contact your product administrator. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. On a Windows computer, go to Control Panel > Hardware and Sound > Devices and Printers. Right-click the printer and select Printer Properties. Make sure the printer port is selected correctly in the Ports tab. Select the USBXXX setting for a USB connection or EpsonNet Print Port for a network connection. Recovery mode Contact your product administrator.