What does the message on my product's LCD screen mean?
Product Status Messages
You can often diagnose problems with your product by checking the messages and status icons on its LCD screen.
Note: If the screen is dark, press the screen to wake the product from sleep mode.
LCD screen message Condition/solution Printer error. Turn on the printer again. See your documentation for more details. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support.
If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source:
Paper out in XX. Load the size and type of paper in the paper source indicated. Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details. You can use up to three total paper cassettes. Remove any extra units. Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support. You need to replace Ink Supply Unit(s). Replace the indicated ink packs. Paper Configuration is set to Off. Some features may not be available. For details, see your documentation. AirPrint is not available when the Paper Setup Auto Display setting is disabled. Change Paper Setup Auto Display to On. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. Contact your product administrator. To use cloud services, update the root certificate from the Epson Web Config utility. Contact your product administrator. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Make sure the printer port is selected correctly in Property > Port from the Printer menu. Select the USBXXX setting for a USB connection or EpsonNet Print Port for a network connection. Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. Recovery mode Contact your product administrator.
Removing and Installing Ink Packs
Accessing the Web Config Utility
Checking for Software Updates
Where to Get Help
Wi-Fi or Wired Networking