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My printout is blurry or smeared. What should I do?

    If your printouts are blurry or smeared, try these solutions:

    • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product.
    • Use a support sheet with special paper, or load special paper one sheet at a time.
    • Place a piece of black paper on the back of the original and copy it again.
    • Make sure your paper meets the specifications for your product.
    • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.
    • Make sure the paper type setting in your product software matches the type of paper you loaded.
    • If you are printing on letterhead paper, make sure the paper size setting matches the size of paper you loaded. If you select a paper size that is too large for the paper you loaded, the product may print beyond the edges of the paper and cause ink to smear.
    • Make sure you loaded the printable side of the paper correctly for your product.
    • If you are printing on thick paper or envelopes, make sure you select the appropriate settings. In Windows, you can also try selecting Short Grain Paper in Extended Settings.
    • When manually printing 2-sided, make sure the ink is completely dry before loading the paper.
    • Avoid handling printouts on glossy paper right after printing to allow the ink to set.
    • Dry printouts completely before filing or displaying them. When drying printouts, avoid direct sunlight, do not use a dryer, and do not touch the printed side of the paper.
    • Do not stack printouts immediately after printing.
    • Turn off any high speed settings in your product software.
    • If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first. Adjust the density and/or ink drying time settings.
    • The ink level may be low and you may need to refill the ink. Visually check the ink level.
    • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
    • Align the print head.
    • Adjust the print quality in the product software.
    • Clean the paper path.
    • Clean the paper rollers.
    • Do not press too hard on the original or the document cover when you are scanning originals on the scanner glass.
    • Clean the scanner glass.
    • Clean the ADF.
    • Use the ink before the date printed on the package.
    • If you have not used the product for a long time, run the Power Cleaning utility.

      Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

    Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.

    Related concepts
    Print Head Nozzle Check
    Print Head Cleaning
    Print Head Alignment
    Related tasks
    Aligning the Print Head Using the Product Control Panel
    Selecting Printing Preferences - Mac
    Selecting Additional Layout and Print Options - Windows
    Selecting Extended Settings - Windows
    Selecting Basic Print Settings - Windows
    Selecting Basic Print Settings - Mac
    Cleaning the Paper Guide
    Related references
    Paper Specifications
    Compatible Epson Papers
Published:  Apr 25, 2019 Was this helpful​? Thank you for the feedback!
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