I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?

  • The cartridge may not be seated properly, and may need to be reseated.

    Note: This product is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. Please replace any non-Epson cartridges with Genuine Epson cartridges.

    1. Make sure that the CD/DVD tray is not inserted.
    2. Turn on your product.
      • If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced, select Next, and select Yes, replace now.
      • If you are replacing a cartridge before you see a message on the LCD screen, select Maintenance > Ink Cartridge Replacement. Select Next and select Start
    3. Lift up the scanner unit

      Caution:
      Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.


    4. Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
    5. Close the scanner unit.

    The product starts charging the ink.

Published:  Dec 20, 2018 Was this helpful​? Thank you for the feedback!
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