I replaced an ink cartridge, but my product shows that the same ink is expended. What should I do?
The cartridge may not be seated properly, and may need to be reseated.
Note: This product is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. Please replace any non-Epson cartridges with Genuine Epson cartridges.
- Make sure that the CD/DVD tray is not inserted.
- Turn on your product.
- If an ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced, select Next, and select Yes, replace now.
- If you are replacing a cartridge before you see a message on the LCD screen, select Maintenance > Ink Cartridge Replacement. Select Next and select Start
- Lift up the scanner unit
Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or the metal bar inside the product.
- Press the ink cartridge down until it clicks into place. (If a cartridge is properly seated already, you may not hear a click.)
- Close the scanner unit.
The product starts charging the ink.