My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • If you continue to see horizontal bands or streaks in your printouts after cleaning the print head and adjusting the print quality, make print quality adjustments for each paper type.
  • You may need to replace an ink pack.
  • If you have not used the product for a long time, run the Power Cleaning utility.

    Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

  Related concepts
  Print Head Maintenance
  Print Quality Adjustment
  Related tasks
  Power Cleaning Using the Product Control Panel
  Selecting Additional Print Options - Windows
  Selecting Printing Preferences - Mac
  Related references
  Paper or Media Type Settings - Printing Software
  Related information
  Loading Paper
  Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers