My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head.
  • Adjust the print quality in the product software.
  • If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and aligning the print head, you can finely tune the horizontal or vertical alignment in the Maintenance menu.
  • You may need to replace the ink cartridges.
  Related concepts
  Print Head Maintenance
  Related tasks
  Aligning the Print Head Using the Product Control Panel
  Selecting Additional Layout and Print Options - Windows
  Selecting Printing Preferences - Mac
  Selecting Basic Print Settings - Windows
  Selecting Basic Print Settings - Mac
  Selecting the Paper Settings for Each Source - Control Panel
  Related references
  Paper or Media Type Settings - Printing Software
  Related information
  Loading Paper
  Replacing Ink Cartridges and Maintenance Boxes