My copies have incorrect or faint colors. What should I do?

• If your copies have incorrect, uneven, smeared, or faint colors, try these solutions:

  See our Windows or Mac how-to video or follow or the instructions below.

  • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary.
  • Do not press too hard on the original when you copy from the scanner glass.
  • Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Paper towels are not recommended.

    Caution:
    Do not spray glass cleaner directly on the scanner glass.

  • Clean the ADF.
  • If the colors are smeared, try lowering the copy density setting on the LCD screen.