I cannot scan over a network. What should I do?

  • If you cannot scan over a network, try these solutions:

    • Make sure the computer and product are connected to the same network (or network segment/VLAN).
    • Move the product and computer or smart device closer to the router or access point.
    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
    • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
    • Check the network connection setting in the Epson Scan 2 Utility.
    • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

      Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

      Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

      Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

      Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
    • If you see the message "Network product is not available: currently being used by user", there may be a communication error between the product and computer. Restart the product.
    • If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your product, and click Add.
    • If the product and computer cannot communicate and are connected to the same network (or network segment/VLAN), the privacy separator on your router must be disabled. Follow the instructions in your router documentation to disable the privacy separator.
    Related tasks
    Starting a Scan Using the Product Control Panel
    Starting a Scan from a Smart Device
    Scanning a Document in Epson ScanSmart
    Starting a Scan Using the Epson Scan 2 Icon
    Starting a Scan from a Scanning Program
Published:  Aug 17, 2020 Was this helpful​? Thank you for the feedback!
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