I updated my printer's firmware, and now my product shows that the ink is not recognized. What should I do?
From time to time, Epson updates its firmware to ensure the printer operates as designed, and the printer is designed to work only with genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. Please replace any non-Epson cartridges with Genuine Epson cartridges.
Epson provides information about the design of the printer on the box as well as many other locations including materials shipped with the printer.
Published: Apr 26, 2018 Was this helpful? Thank you for the feedback!