I'm having paper feed problems. What should I do?

• If you have problems feeding paper, try these solutions:

  • Make sure paper is loaded in the correct orientation. Load cut sheets vertically (short edge first).
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick.
    • Follow any special loading instructions that came with the paper.
  • If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
  • Make sure there are no gaps between the roll paper and the paper stops on the spindle.
  • If wrinkles appear on roll paper, adjust the Back Tension setting.
  • If you cannot insert paper easily into the paper feed slot, make sure the paper is perfectly flat and not curled.
  • Do not load more than one piece of cut sheet paper.
  • Make sure your paper meets the specifications for your product.
  • Make sure you selected the Media Type setting in the printer driver that matches the paper you loaded in the product.
  • Make sure that paper is not jammed inside the product.
  • Make sure you are using the product at the proper room temperature.
  Related tasks
  Selecting Basic Print Settings - Mac
  Selecting Basic Print Settings - Windows
  Loading Roll Paper
  Loading Single Cut Sheets
  Related references
  Paper Setting Menu
  Paper Specifications
  Related information
  Cutting Roll Paper