My printout has lines running through it. What should I do?

  • If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

    • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
    • Make sure the paper type setting matches the type of paper you loaded.
    • Make sure you loaded the printable side of the paper correctly for your product.
    • Turn off any high speed settings in your product software.
    • Adjust the print quality in the product software.
    • If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and aligning the print head, you can finely tune the horizontal or vertical alignment in the Maintenance menu.
    • You may need to refill the ink. Visually check the ink levels.
    • If you have not used the product for a long time, run the Power Cleaning utility.

      Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

    Related concepts
    Print Head Nozzle Check
    Print Head Cleaning
    Print Quality Adjustment
    Related tasks
    Selecting Additional Layout and Print Options - Windows
    Selecting Printing Preferences - Mac
    Refilling the Ink Tanks
    Related references
    Paper or Media Type Settings - Printing Software
    Related information
    Loading Paper
Published:  Apr 16, 2020 Was this helpful​? Thank you for the feedback!
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