I still see white or dark lines in my printout after cleaning the print head three times. What should I do?

  • If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning.

    If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.

    Caution:
    Running a Power Cleaning consumes a lot of ink, so you should run it only if necessary. Make sure each ink tank is at least one-third full before running a Power Cleaning, or it may damage the product. Power Cleaning may cause the maintenance box to reach its capacity sooner. When the maintenance box is full, you need to replace it to continue printing.

    Caution:
    Power Cleaning may cause the maintenance box to reach its capacity sooner. When the maintenance box is full, you need to replace it to continue printing.

    Related concepts
    Maintenance Box Replacement
    Related tasks
    Refilling the Ink Tanks

    Power Cleaning Using a Computer Utility

    You can run a Power Cleaning using a utility on your Windows or Mac computer.

    Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

    1. Make sure there are no errors on the LCD screen.
    2. Load a few sheets of plain paper in the product.
    3. Do one of the following:
      • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.
      • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
    4. Select Power Cleaning. You see a window like this:

    5. Follow the on-screen instructions to run a Power Cleaning.
    6. When Power Cleaning is finished, run a nozzle check.
    If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.

    Related information
    Loading Paper

    Power Cleaning Using the Product Control Panel

    You can run a Power Cleaning using the control panel on your product.

    After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

    1. Turn off the product.
    2. Visually check the ink levels and make sure each ink tank is at least one-third full.

      Caution:
      If you run a Power Cleaning when the ink levels are low, you may damage the product.

    3. Press and hold the  power button and the  help button at the same time until the Power Cleaning screen appears on the LCD screen.
    4. Follow the on-screen instructions to run the Power Cleaning.
    5. When the Power Cleaning is finished, run a nozzle check. If the print quality did not improve, turn off the printer and wait at least 12 hours before running another Power Cleaning.

      If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.

    Related tasks
    Refilling the Ink Tanks
    Related information
    Loading Paper
Published:  Apr 16, 2020 Was this helpful​? Thank you for the feedback!
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