I cannot scan over a network. What should I do?

• If you have problems scanning over a network, try these solutions:

  • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.

    Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

  • If you are scanning a large original at a high resolution, a network communication error may occur. Try scanning again at a lower resolution.
  • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
  • Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:

    Windows 10: Click and select EPSON > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset.

  • You may need to disable the firewall and any anti-virus software on your wireless router or access point.
  Related concepts
  Scan Resolution Guidelines
  Related tasks
  Starting a Scan Using the Epson Scan 2 Icon
  Starting a Scan Using Epson ScanSmart
  Starting a Scan from a Scanning Program
  Starting a Scan from a Smartphone or Tablet
  Starting a Scan Using the Product Control Panel