I am unable to scan multiple images at once. What should I do?

• Try the following:

  • Make sure you position photos at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.

    Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping.

    Caution:
    Do not push down on the document cover or scanner glass, or you may damage the product.

  • Make sure the scanner glass is clean. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Paper towels are not recommended.

    Caution:
    Do not spray glass cleaner directly on the glass, and do not press the glass surface with any force.