My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.
  Related concepts
  
  • Print Head Nozzle Check
  • Uninstall Your Product Software
  Related tasks
  
  • Selecting the Paper Settings for Each Source - Control Panel
  • Loading Paper in the Paper Cassettes and Rear Paper Tray
  • Aligning the Print Head Using the Product Control Panel
  • Cleaning the Paper Guide
  Related reference
  
  • Paper or Media Type Settings - Printing Software