What should I do if the CD/DVD tray feeds incorrectly or ejects?

  • Try the following:

    • Make sure you insert the CD/DVD tray correctly. When prompted to load a CD/DVD, you can select the option to view an animation of the loading procedure.
    • If the tray is ejected when you start a print job, the printer is not ready. Wait until you see a message on your screen asking you to insert the CD/DVD tray.Then reinsert the tray and select Installed.
    • Make sure the surface of the CD/DVD you are printing on is blank and clean. A CD/DVD with images or text already on the surface area may not load correctly.
Published:  Feb 10, 2022 Was this helpful?​ Thank you for the feedback!
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