My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • Clean any dust or dirt from your originals.
  • You may need to replace the ink cartridges.
  • If you have not used the product for a long time, run the Power Cleaning utility.

    Note: Power Cleaning consumes a lot of ink, so run this utility only if you cannot improve print quality by cleaning the print head.

  Related concepts
  Print Head Maintenance
  Related tasks
  Selecting Basic Print Settings - Windows
  Selecting Basic Print Settings - Mac
  Selecting the Paper Settings - Control Panel
  Loading Paper in the Cassette
  Aligning the Print Head Using the Product Control Panel
  Related information
  Replacing Ink Cartridges and Maintenance Boxes