I'm having paper feed problems. What should I do?

• If you have problems feeding paper, try these solutions:

  • Place the product on a flat surface.
  • Operate the product in the recommended environmental conditions.
  • If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feeder. Slide the edge guides against the edge of the paper, making sure that the paper stack is not above the arrow mark on the edge guides.
  • Load paper in the correct direction and slide the edge guides against the edge of the paper.
  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
  • If multiple pages feed at once, try loading one sheet at a time.
  • If multiple pages feed at once, the paper may be moist or damp. Load new paper.
  • If multiple pages feed at once during manual 2-sided printing, remove any paper from the product before reloading paper.
  • Do not load more than the recommended number of sheets.
  • If paper jams when you print on both sides of the paper, try loading fewer sheets.
  • Make sure your paper meets the specifications for your product.
  • Make sure the paper size and paper type settings on the control panel are correct.
  • Try cleaning the paper path.
  • For best results, follow these guidelines:
    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
    • Load paper in the rear paper feeder printable side up.
    • Follow any special loading instructions that came with the paper.
  • When loading originals in the ADF, load them in the correct direction and not above the arrow on the ADF edge guide. Load only originals supported by the ADF and be sure to slide the ADF edge guide against the edge of the originals. Check that the ADF icon appears on the Copy, Scan, or Fax screen; if not, remove and replace the originals.
  • Clean the inside of the ADF.
  • Make sure an original has not been placed on the scanner glass. An original on the scanner glass takes precedence over those in the ADF.
  Related tasks
  Cleaning Your Product
  Cleaning the Print Head Path
  Cleaning the Paper Guide
  Related references
  Paper Jam Problems Inside the Product
  Paper Jam Problems in the Rear Cover
  Document Jams in the Automatic Document Feeder
  Paper Specifications