I replaced an ink cartridge, but my product shows that the ink is not recognized. What should I do?

• The ink cartridges may not have been installed using the correct procedure, or they may not be seated correctly. Follow the instructions below to reseat the ink cartridges.

  1. Turn on your product.
  2. Select Replace now.
  3. Lift the scanner unit until it locks into place.
     
     

     Caution:
     Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or translucent film inside the product.

     
     
     
  4. Press each cartridge down until it clicks into place.
     
     
  5. Lift the scanner unit slightly and lower it. When the scanner unit catches, lift it again and lower it completely.
     
     

     Caution:
     Be careful not to trap your hands or fingers when opening or closing the scanner unit.

     Note: The scanner unit cannot be opened from the position shown below. Close it completely before operating your product or opening the scanner unit again.

     
     
     
  6. Press the start button when you are done.

     The print head moves to its home position, and the product starts charging the ink. This takes a few minutes. When you see a completion message on the screen, ink charging is finished.

     Caution:
     Do not turn off the product while ink is charging, or you may not be able to print.

  If your printer still does not recognize the ink cartridges, please contact Epson Support.