My printout has lines running through it. What should I do?

• See our how-to video or follow or the instructions below.

  White or Dark Lines in Printout

  If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • Clean any dust or dirt from your originals.
  • When vertical banding appears or the paper is smeared, clean the paper path.