My printout has lines running through it. What should I do?

• If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:

  • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Make sure the paper type setting matches the type of paper you loaded.
  • Make sure you loaded the printable side of the paper correctly for your product.
  • Turn off any high speed settings in your product software.
  • Align the print head. If print quality does not improve after aligning the print head, disable the bidirectional (high speed) setting.
  • Adjust the print quality in the product software.
  • If you continue to see horizontal bands or streaks in your printouts after cleaning the print head and adjusting the print quality, make print quality adjustments for each paper type.
  • If you are copying from the ADF, copy from the scanner glass instead or use a higher quality setting.
  • You may need to replace the ink cartridges.