I see a Job Status error code on my product. What does it indicate?

• If a job does not complete successfully, you can check the error code for the reason. Press the  Job/Status button, select Job Status > Log, and select the incomplete job to display the error code and additional information.

  Code	Condition/solution
  001	The product was turned off by a power failure.
  101	Memory is full. Reduce the size of the print job.
  102	Collated printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font, Macro option from the Settings > General Settings > System Administration > Clear Internal Memory Data menu, reduce the size of the print job, or print one copy at a time.
  103	Print quality was decreased due to a lack of available memory. If the quality of the printout is unacceptable, try changing the format setting or simplifying the page by reducing the number of graphics or the number and size of the fonts.
  104	Reverse printing has failed due to a lack of available memory. Clear fonts and macros from the product's memory using the PDL Font, Macro option from the Settings > General Settings > System Administration > Clear Internal Memory Data menu or reduce the data size of the print job.
  106	Cannot print from the computer due to access control settings. Contact your product administrator.
  107	User authentication failed and the job has been canceled. Contact your product administrator.
  108	Confidential job data was deleted when the product was turned off.
  109	The received fax was already deleted.
  110	The job was printed 1-sided because the loaded paper does not support 2-sided printing. Load paper that supports 2-sided printing.
  111	Available memory is running low. Reduce the size of the print job.
  120	Cannot communicate with a server using an open platform. Check the server or network for errors.
  130	Collated printing has failed due to a lack of available memory. Reduce the size of the print job or try printing one copy at a time.
  131	Reverse printing has failed due to a lack of available memory. Reduce the size of the print job.
  132	Cannot print due to a lack of available memory. Reduce the size of the print data.
  133	Cannot print on 2-sides due to a lack of available memory; only one side will be printed. Reduce the size of the print data.
  151	Printing is not performed because the login user name and the user name associated with the confidential job do not match. Make sure you login with the same user name as the user name associated with the confidential job.
  201	The product's memory is full. You can send pages individually, or print received faxes and delete them to free up memory space.
  202	The line was disconnected by the recipient's fax machine. Wait a moment, then try again.
  203	The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the Dial Tone Detection setting. (Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number.)
  204	The recipient's fax machine is busy. Confirm the recipient's fax number, wait a moment, then try again.
  205	The recipient's fax machine does not answer. Wait a moment, then try again.
  206	The phone cable is incorrectly connected to the product's LINE and EXT. ports. Connect the phone cable correctly.
  207	The phone cable is not connected. Connect the phone cable.
  208	The fax could not be sent to some of the specified recipients. Print a fax log or Last Transmission report to check which recipients failed to receive the fax. If the Save Failure Data setting is turned on, you can resend a fax from Job Status in the Job/Status Menu.
  301 401	There is not enough storage space available to save the data in the external memory device. Clear space on the device, reduce the number of documents, or use a different device.
  302 402	The external memory device is write-protected. Disable write protection.
  303	No folder is available for saving the scanned file. Create a folder or use a different memory device.
  304 404	An external memory device has been removed. Reinsert the device.
  305 405	An error occurred while saving data to an external memory device. Reinsert the memory device or use a different device.
  306 327	The product's memory is full. Wait until current jobs are finished processing.
  307	The scanned image size exceeds the maximum limit (Scan to a Memory Device). Lower the scanning resolution or increase the compression ratio to reduce scanned image size.
  311 321 411 421	A DNS error has occurred. Check the DNS settings for the server, computer, or access point. DNS settings for the server can be checked from the DNS Server option in the Setup menu. If you cannot clear the problem, contact your product administrator.
  312 412	An authentication error has occurred. Check the Server Settings in the Settings menu. If you cannot clear the problem, contact your product administrator.
  313 413	A communication error has occurred. Print a network connection report to check if the product is connected to the network. Check the email server settings. The authentication method of the settings and email server may not match. If the authentication method is disabled, set the authentication method of the email server to None.
  314	The data size exceeds the maximum size for the attached files. Increase the Attached File Max Size setting in the scan settings or lower the file size of the scanned image.
  315	The memory is full. Retry after other ongoing jobs have finished.
  316	A mail encryption error has occurred. Make sure the encryption setting and printer's time setting is correct.
  317	A mail signature error has occurred. Make sure the encryption setting and printer's time setting is correct.
  318	A domain restriction error has occurred. Contact your administrator to check if the domain of your email destination is restricted.
  321	A DNS error has occurred. Check the DNS settings for the server, the computer, or the access point.
  322	An authentication error occurred. Check the Location settings.
  323	A communication error has occurred. Check the Location settings or the network connection.
  324	A file with the same name already exists in the specified folder. Delete the duplicate file or change the file name prefix in File Settings.
  325 326	There is not enough storage space available in the specified folder. Increase the storage space in the specified folder, delete unnecessary files, or lower the file size of the scanned image.
  328	The destination was wrong or the destination does not exist. Check the Location settings.
  331	A communication error occurred. Print a network status report to check the product's network connection.
  332	There is not enough space available for saving the scanned files in the specified folder. Reduce the number of documents or delete unnecessary files from the specified folder.
  333	The destination could not be found because the destination information was uploaded to the server before sending the scanned data. Select the destination again.
  334	An error occurred while sending the scanned data.
  341	A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. If you cannot clear the problem, contact your product administrator.
  350	An FTPS/HTTPS certificate error has occurred. Make sure the date/time and time difference settings are correct; run Web Config to update the root certificate or import and update the CA certificate.
  422	An authentication error has occurred. Make sure the settings are correct for the Destination folder selected in Save/Forward Settings in the Receive Settings menu.
  423	A communication error has occurred. It is also possible that a file with the same name is open or the file is a read-only file. Check the network connection, make sure the settings are correct for the Destination folder selected in Save/Forward Settings in the Receive Settings menu. If you cannot clear the problem, contact your product administrator.
  425	There is not enough storage space available in the forwarding destination folder. Increase the storage space in the destination folder.
  428	The destination was wrong or the destination does not exist. Make sure the settings are correct for the Destination folder selected in Save/Forward Settings in the Settings menu.