I still see white or dark lines in my printout after cleaning the print head three times. What should I do?

• If most or all of the lines are missing when you print a nozzle check pattern, run a Power Cleaning.

  Note: If most of the lines in the nozzle check appear, run a Cleaning instead.

  If you still see gaps in the nozzle check pattern after running a Power Cleaning, turn the product off and wait for at least 12 hours. Then run the nozzle check again and run a Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support.

  Note: Power Cleaning consumes more ink than Cleaning.

  Power Cleaning Using the Product Control Panel

  You can run a Power Cleaning using the control panel on your product.
  1. Make sure there are no errors on the LCD screen.
  2. Press the  home button, if necessary.
  3. Select Maintenance > Print Head Cleaning > Power Cleaning.
  4. Follow the instructions on the LCD screen to run the Power Cleaning. A confirmation is displayed when Power Cleaning is complete.
  5. When the Power Cleaning is finished, a nozzle check pattern prints.
  If you still see gaps in the nozzle check pattern after running a Power Cleaning, turn the product off and wait for at least 12 hours. Then run the nozzle check again and run a Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support.

  Power Cleaning Using a Computer Utility

  You can run a Power Cleaning using a utility on your Windows or Mac computer.
  1. Make sure there are no errors on the LCD screen.
  2. Load a few sheets of plain paper in the product.
  3. Do one of the following:
     • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.
     • Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  4. Select Print Head Cleaning >Power Cleaning. You see a window like this:
     
     
  5. Follow the on-screen instructions to run a Power Cleaning.
  6. When Power Cleaning is finished, run a nozzle check.
  If you still see gaps in the nozzle check pattern after running a Power Cleaning, turn the product off and wait for at least 12 hours. Then run the nozzle check again and run a Cleaning if necessary. If print quality does not improve, run a Power Ink Flushing. If print quality still does not improve, contact Epson support.