I refilled the ink tanks after they were expended, but my nozzle check pattern still prints with gaps. What should I do?

• The ink tubes may need to be filled with ink. Flush the ink tubes as instructed below.

  Power Cleaning Using the Product Control Panel

  You can run a Power Cleaning using the control panel on your product.

  Note: After a Power Cleaning, you must turn off the product and wait at least 12 hours before running another print head cleaning.

  1. Make sure there are no errors on the LCD screen.
  2. Visually check the ink levels and make sure each ink tank is at least one-third full.

     CAUTION:
     If you run a Power Cleaning when the ink levels are low, you may damage the product.

  3. Press the button, if necessary.
  4. Select Maintenance > Print Head Cleaning > Power Cleaning.
  5. Follow the instructions on the LCD screen to run the Power Cleaning. A confirmation is displayed when Power Cleaning is complete.
  6. When the Power Cleaning is finished, run a nozzle check.
  If you still see white or dark lines or gaps in your printouts after repeating the nozzle check and head cleaning three times or Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support.Related concepts
  
  • Print Head Cleaning
  • Print Head Nozzle Check
  Related tasks
  
  • Refilling the Ink Tanks
  • Loading Paper in the Cassette
  Related reference
  
  • Where to Get Help

  Power Cleaning Using a Computer Utility

  You can run a Power Cleaning using a utility on your Windows or Mac computer.

  Note: After running a Power Cleaning, you must turn off the product and wait at least 12 hours before running another Power Cleaning.

  1. Make sure there are no errors on the LCD screen and the output tray is extended.
  2. Make sure no product lights are indicating errors.
  3. Make sure there are no errors on the LCD screen.
  4. Load a few sheets of plain paper in the product.
  5. Do one of the following:
     • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . Select Printer Settings and click the Maintenance tab.
     • Mac: In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  6. Select Print Head Cleaning >Power Cleaning. You see a window like this:
     
     
  7. Follow the on-screen instructions to run a Power Cleaning.
  8. When Power Cleaning is finished, run a nozzle check.
  If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. If you still see white or dark lines or gaps in your printouts after running Power Cleaning once, turn the product off and wait for at least 12 hours. Run the nozzle check again and repeat the head cleaning if necessary. If print quality has not improved, you can run Power Ink Flushing. If quality still does not improve, contact Epson support.Related concepts
  
  • Print Head Nozzle Check
  • Print Head Cleaning
  Related tasks
  
  • Refilling the Ink Tanks
  • Loading Paper in the Cassette
  Related reference
  
  • Where to Get Help