I cannot scan over a network. What should I do?

  • If you cannot print over a network, try these solutions:

    • Make sure that your product is turned on.
    • Make sure you install your product's network software as described in your product documentation.
    • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
    • If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your network does not assign IP addresses using DHCP, set the IP address manually.
    • Make sure your computer and product are both using the same wireless network.
    • If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place your product closer to your router or access point. Avoid placing your product near a microwave oven, cordless phone, or large metal object, such as a filing cabinet.

      Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions.

    • Try restarting your router following the instructions in your router documentation.

      Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router.

    • Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function.
    • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the  Wi-Fi icon on your product is not active, repeat the WPS setup process on the product control panel and be sure to complete it within 2 minutes of pressing the WPS button on your router.
    • If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product's LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.
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Published:  Oct 31, 2024 Was this helpful?​ Thank you for the feedback!
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